Shipping policy
Shipping Policy
At Traidvize, we aim to deliver premium materials efficiently and reliably across Australia.
1. Shipping Coverage
We offer Australia-wide shipping through trusted third-party logistics and courier partners.
2. Shipping Charges
Shipping costs are the responsibility of the customer and will be calculated based on order size, weight, and delivery location.
From time to time, Traidvize may offer free or reduced shipping for orders that meet specific quantity thresholds or promotional conditions.
3. Order Processing
Orders are processed within standard business timeframes. Processing times may vary depending on product availability and order volume.
Customers will be notified if there are any significant delays.
4. Delivery Timeframes
Delivery timeframes are estimates only and may vary depending on:
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Location
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Product availability
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Courier schedules
Traidvize is not responsible for delays caused by third-party shipping providers or unforeseen circumstances.
5. Third-Party Delivery
All deliveries are handled by external logistics providers. Once an order has been dispatched, Traidvize is not liable for delays, damages, or issues caused during transit.
6. Inspection on Delivery
Customers are responsible for inspecting all goods upon delivery.
If items arrive damaged:
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Notify us within 5 days of delivery
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Provide photos and order details
Failure to report within this timeframe may result in claims not being accepted.
7. Failed Deliveries & Redelivery
If delivery fails due to incorrect address details, absence, or access issues, additional redelivery charges may apply and will be the responsibility of the customer.
8. Risk & Ownership
Risk of loss or damage to goods passes to the customer once the order has been dispatched or delivered to the nominated address.
9. Contact Information
For shipping-related enquiries, please contact:
Email: info@traidvize.com.au
Phone: 02 9629 7218
Address: Unit 3, 43 Sterling Road, Minchinbury NSW 2770, Australia