Refund policy

Return & Replacement Policy

At Traidvize, we are committed to delivering premium-quality products. Due to the nature of our materials and products, we do not offer refunds. However, we do provide replacements under specific conditions.

Damaged or Faulty Items
If your order arrives damaged or faulty, you must notify us within 5 days of receiving the product. After this period, claims may not be accepted.

To request a replacement:

• Email us at info@traidvize.com.au

• Include clear photos of the damaged product and packaging

• Provide your order details

Once reviewed and approved, a replacement will be arranged.

No Returns for Change of Mind
We do not accept returns or exchanges for:

• Change of mind

• Incorrect selection

• Variations in colour, grain, or finish (as these may naturally occur in materials)

Shipping Costs
All shipping costs related to returns or replacements are the responsibility of the customer unless otherwise agreed upon.

No Refund Policy
Traidvize does not offer refunds under any circumstances. Approved claims will be resolved through replacement only.

Contact Information
For all return or replacement requests, please contact:

Email: info@traidvize.com.au
Phone: 02 9629 7218
Address: Unit 3, 43 Sterling Road, Minchinbury NSW 2770, Australia